<aside> 👋 Welcome to Good Tape’s help centre - we're here to answer your questions.
Can't find what you're looking for? Shoot us a message at [email protected]
We usually reply within 24 hours - please note, emails sent over the weekend will be replied to on the following Monday.
If it’s regarding issues or bugs, please include a screenshot of the problem (if possible), a brief description of what the bug is, and include your login email.
Currently there are some issues with jammed transcripts - these will not use up any of your transcription time. If you do experience any jammed transcripts, try clearing your cookies with this link here: https://goodtape.io/auth/hoover-cookies and re-upload your recording
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Common Issues: incomplete transcriptions, error messages, etc..
Random/repeated/unrelated words found in transcripts
Gaps/transcript cutting off early
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Data & Privacy: How Good Tape handles and protects user data.